I'm

Priteshkumar Parmar

Download CV

Play Video

About

About Me

IT Support Analyst (Certified Microsoft MD-102 Endpoint Administrator)

As an IT professional with a proven track record spanning over 5 years, I have honed my expertise in IT support, system administration, and infrastructure management. My journey began at Amar Car Pvt Limited, where I transitioned from a System Administrator to an IT Support Specialist, gaining hands-on experience in server maintenance, network troubleshooting, and user training.

Name: Priteshkumar Parmar

Birthday: 27 March 1994

Degree: Master

Experience: 5+ Years

Phone: +44 7769 054 367

Email: contact@pritesh.uk

Address: London, United Kingdom

Freelance: Not Available

Hire Me Learn More

Quality

Education & Expericence

My Education

Msc. Cloud Computing

University of East London, London, UK | Sep 2022 - Sep 2023

MSc. in Information Technology

Shri A.N. Patel PG Institute, Gujrat, India | Jun 2018 - May 2020

Bsc. in Computer Science

M.B. Patel Science College, Gujrat, India | Jun 2012 - Apr 2015

My Expericence

IT Support Analyst

Fortray Global Services, London, UK | Jan 2024 - Present

IT Support Engineer

Amar Car Pvt Ltd, India | May 2020 - Apr 2022

System Administrator

Amar Car Pvt Ltd, India | Mar 2015 - Mar 2018

Skills

My Skills

JIRA

95%

Office 365 Administration

85%

Active Directory

90%

Intune

90%

Networking

95%

ITSM Tools

85%

Service

My Services

Technical Support:

Troubleshooting hardware and software issues.
Remote and on-site support.

System Administration

User account management (Active Directory, Office 365).
System monitoring and maintenance.

Network Support

Basic network troubleshooting (LAN/WAN, routers, switches).
Setting up and managing VPNs and firewalls.

IT Infrastructure Setup

Installation and configuration of hardware and software.
Support for peripheral devices (printers, scanners).

Helpdesk Management

Handling support tickets.
Communication with non-technical users.

Database and Application Support

Basic database management or query handling.
Supporting enterprise applications like ERP or CRM systems.

Reviews

Testimonials

Pritesh is a highly dependable IT Support professional with a knack for quickly diagnosing and resolving complex technical challenges. His strong customer focus and collaborative nature make him a great asset to any team.

Sadakat Khan

Business Analyst - Publica Group

Pritesh is a true problem-solver in the IT realm. His quick response times, deep technical knowledge, and approachable demeanor made a significant difference in improving our IT operations.

Khushboo Roy

Service Now Developer - McLaren

Pritesh's expertise in IT Support, coupled with his dedication to delivering seamless user experiences, is remarkable. He consistently goes above and beyond, ensuring systems run smoothly and colleagues feel supported.

I'm